Sales and Delivery

1. Delivery time

The normal delivery time is 48 hours from the day the order was placed.

If an order contains CDs/DVDs with different delivery times, the CDs/DVDs in stock will be delivered after 48 hours and the rest as soon as they are delivered to stock from our suppliers.
You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our customer service if you wish to cancel your purchase.

e-mail: butik@sneglen.dk

We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers. We also make reservations for price difference on sneglen.dk caused by wrong price codes, wrong number of CDs/DVDs in boxes etc.

2. Confirmation

We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact sneglen.dks customer service.

3. Payment options

At present, we accept VISA, Eurocard and Mastercard.

When you pay with credit card, the payment is handled by our payment partner DIBS-DebiTech to guarantee secure payments.
This is how it works:
- Choose your credit card type i.e. (Visa, Eurocard or Mastercard), state your card number and validation date.
- A control is carried out to make sure that your data is correct and that there is money on your account.
- The money is reserved on your account. This means that you have no access to the amount but it has not yet been transferred to sneglen.dk.
- The same day the products are delivered DIBS-DebiTech will transfer the money to sneglen.dk.

When you prebook a product that is not yet released, the amount will be transferred to sneglen.dk the same day you place your order.

If a product in your order is backordered and if you after 30 days still have not received the full shipment, the rest of the products will be cancelled from your order and the reserved amount will be released.

4. Freight

Delivery costs within Europe:

Kr. 39,00 for 1 CD/DVD.

Kr. 45,00 for 2 CDs/DVDs.

Kr. 65,00 for 3 CDs/DVDs.

Kr. 70,00 for 4 CDs/DVDs.

Kr. 95,00 for 5 CDs/DVDs.

Kr. 150,00 for 6 CDs/DVDs.

Delivery costs outside Europe:

Kr. 60,00 for 1 CD/DVD.

Kr. 65,00 for 2 CDs/DVDs.

Kr. 90,00 for 3 CDs/DVDs.

Kr. 90,00 for 4 CDs/DVDs.

Kr. 150,00 for 5 CDs/DVDs.

Kr. 180,00 for 6 CDs/DVDs.

Delivery costs of more than 6 CDs/DVDs will be kr. 250,00.

Your products will be sent directly to your home address. Larger shipments have to be collected at your local post-office.

5. Transportation

Sneglen.dk accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.

6. Return policy

You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to customer service: butik@sneglen.dk.

The message shall contain the following information: invoice number and title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package (seals or plastic needs to be unbroken). Return the product together with the invoice. State the cause of the return on the back side of the invoice! You will have to pay the freight cost for the return.

7. Non picked up goods

If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment; currently € 5.

8. Security

Sneglen.dk uses SSL (Secure Socket Layer) which is a protocol for secure transmission of data over the Internet (or other networks). A protocol is a set of rules and procedures on how data are to be handled. The SSL protocol has been developed by the company Netscape Communications and is now an industry standard for secure transmissions.

SSL protocol processes the data in several different ways in the purpose of making it unreadable
for malicious third parties. The processing is called encryption. When the data is received by the recipient SSL reprocesses (decrypts) it again to make it readable for the recipient and a control is made to ensure that the sender of the data is the valid one (Server authentication). It also checks that the data have not been changed during transmission (Message integrity).

SSL uses digital certificates to validate sender, recipient or both sender and recipient of the data transfer. A digital certificate is the "tool" that is used to tie the information about an individual or a company to a so called "public key". This key has two purposes:

All SSL certificates for the Internet use are handled by companies that are certified as certificate creators (or authorities). This brings that all SSL-certificates are unique and correctly made. Everyone applying for a SSL-certificate has to prove their company or their own identity to be able to purchase the certificate.

The only demand for customers is that they have a webbrowser that can use SSL which two of the most common webbrowsers Internet Explorer and Netscape communicator have been able to since long.